Its probably hard for some people to be helpful I suppose.
I called the office of the Ministry of Health on Monday the 8th. I tried since 9 a.m. but to no avail. I have tried about 5 extension numbers of the person who are in charge in Housemanship but none of them answered. When I called the general line, the machine answered and asked me to dial my desired extension numbers.
I asked few colleagues if Selangor was on holiday on Monday as I couldn’t understand how ‘busy’ the office of that particular unit. So I tried another number. Still, its the same department but a different unit. The unit that takes care of the International or Contract HO. I was so relieved that a lady answered the call. Finally a human voice. I told her that I been trying to contact the houseman unit but no one answered, she said I gotta try later since they were having a department meeting. Fine.
At around 2.30 p.m. I suffered the same journey. No one answered my call, that got me to the machine and when I left message on the machine it said its full… yada yada yada...
I called again the extension number of the lady that asked me to wait till later. I got her again. But unlucky me, she gave me other extensions for me to call. This is what happened:-
“Cik saya dah call unit houseman tapi sorang pun tak jawab.” I explained.
“ok saya bagi extension lain pulak” She was about to read me more numbers.
“Jangan jangan, don’t give me more extensions as I will be experiencing the same thing. Saya nak tanya Cik one simple question saja” I tried to ask her to help me.
“Sorry saya tak boleh tolong. Hanya department houseman saja boleh tolong cik” She continued reading me more digits like 10 other extensions.
“Cik saya nak tanya pasal website KKM” I nicked her off from reading me the whole directory.
“Sorry saya tak boleh tolong” And she cut the line off.
She really really really can't help can she? And she didn’t even know what I wanted to ask!!!
I just wanted to know why in the Kementerian Kesihatan Malaysia’s website has no Borang Maklumat Diri (BMD) for new Houseman since it has loads of other downloadable forms.
She has the ALL time to read me ALL the extension numbers but she didn’t have the time to know what my problem was. Even if she couldn’t or wouldn’t wanna help, at least, have the courtesy to listen to my inquiry.
Write a complaint letter to papers, it works. Really. At the very least, you get a public clarification as to their very unfriendly service, sometimes the top guns dah suruh tapi yang bawah ni malas, so we rakyat marhain ni kena highlight.
ReplyDeleteInteresting as to why you need such form. For your relative who just finished medschool perhaps?
ReplyDeleteI second Cinta's suggestion. Press works well at the moment. Karam Singh Walia would make it big!
ReplyDeleteCall Aduan Rakyat!
Cinta & Sir, I've thought about making an online complain at Biro Pengaduan Awam. Tapi tak sampai hati knowing the girl would definitely be in trouble if I do that.
ReplyDeleteDoc, I'm with a factory where they produce doctors :)
I wouldn't bother filing a complaint, either. the lass probably doesn't know anything about the stuff you need help with.
ReplyDeleteand meetings... what else is there to do in there except meetings?
I doubt she doesnt know the stuff that I wanted to ask, well even if she doesnt, at least show some respect to the caller.
ReplyDeleteand meetings... i suppose you know more about having lotta meetings. Asyik meeting aje kan bila nak buat kerja?
Oh yeah which medschool would that be?
ReplyDeleteCant disclose it in here doc, mom forbids :P
ReplyDelete